Company: Business Consulting Services Position: Customer Experience Specialist (Mandarin & English Speaker) Report to: Operation Manager Location: Selangor Summary: Our client is a reputable company in the Business Consulting Services. In order to support the company’s expansion and continuous improvement, our client is looking for a talented and dynamic professional to join them as Customer Experience Executive (Mandarin Speaker). Responsibilities:

• Focusing diligently on voice channels to swiftly address customer queries and take ownership

of their concerns

• Striking the perfect balance between customer requirements and business objectives, showcasing your skills

in sales and marketing techniques

• Expertly articulating and presenting information about our products while professionally

managing high inquiry volumes

• Mastering business strategies to enhance customer services, guiding clients toward efficient

self-service solutions

• Proactively identifying opportunities for process improvements and actively collaborating

with our Team Leaders and Managers

• Upholding the utmost integrity and confidentiality standards by safeguarding customer

information at all times Requirement:

• Strong proficiency in Mandarin, giving you a chance to showcase your language skills

• No specific educational requirements; all levels of education will be considered.

• Good command of English or Bahasa Malaysia to round out your communication abilities

• Previous experience in a contact centre or customer service role? That's a big plus!

• Fresh graduates are encouraged to apply

• Good team player to work collaboratively in a team environment

• Keen attention to detail in completing tasks accurately and thoroughly

For more information or confidential consultation, please do not hesitate to contact Veen at veenneer.tan@bell-

ward.com or whatsapp at +6012-4378995