Our client in the Consumer industry is looking for an experienced Financial Planning and Analysis Manager to join their team!

Key responsibilities:

• Collaborate closely with Commercial, Operations, and department heads to translate business activities into actionable financial insights, cost-efficiency recommendations, and profitable decision-making.
• Analyze financial and operational performance including budget and forecast variances against actuals to pinpoint key drivers, risks, opportunities, and areas for continuous improvement.
• Deliver robust financial analysis, scenario modeling, and ad-hoc support to guide strategic and operational initiatives.
• Drive the annual budgeting, quarterly forecasting, and strategic planning processes by establishing assumptions, performing analysis, and preparing management presentations.
• Produce comprehensive monthly management reports featuring clear, insightful commentary on performance trends, business drivers, risks, and opportunities.
• Leverage data, digital platforms, and AI-enabled tools to automate reporting, enhance forecasting accuracy, and continuously streamline finance processes.

Requirements:

• Bachelor’s Degree in Finance & Accounting or related field
• 5 years of experience in commercial finance, business analysis, or FP&A, ideally within Consumer sector.
• Advanced skills in Microsoft Excel alongside hands-on experience with accounting software.
• Strong commercial acumen and problem-solving abilities, paired with excellent communication skills to build cross-functional partnerships.
• A self-driven approach featuring proficiency in leveraging AI tools and modern technologies to drive process automation, data interpretation, and efficiency.

For more information or confidential consultation, please do not hesitate to send in your application or drop an e-mail to chloe.chan@bell-ward.com

We thank you for applying with us in advance but ONLY shortlisted candidates will be notified.

Company Registration No. : 1080098-P (JTK License No : JTKSM 427)

Our client in the Consumer industry is looking for an experienced CRM Manager to join their team!

Key responsibilities:

• Drive company's app growth, retention, and customer lifetime value (LTV) by designing automated, segmented journeys (onboarding, upsell, win-back) across push, SMS, email, and in-app channels.

• Lead app engagement initiatives, advocate for UX/UI improvements to boost stickiness, and manage end-to-end platform vendors, upgrades, and IT troubleshooting.

• Oversee multi-channel online sales operations (Shopee, Lazada, TikTok Shop, GrabMart, Foodpanda), monitoring order fulfillment, ratings, and cross-platform compliance.

• Set and enforce service SOPs, taking charge of multi-channel customer inquiries, complex complaints, refunds, and delivery issue resolution.

• Track key SLAs, CSAT, and campaign metrics, turning weekly and monthly data insights into actionable preventive strategies and performance reports.

• Partner closely with Brand, Merchandising, Operations, and Digital teams to align campaigns, support performance marketing, and optimize the digital customer journey.

• Train, mentor, and evaluate the customer service team on best practices, new tools, and product knowledge to maintain exceptional service standards.

Requirements:

• Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field.

• 5+ years of experience in customer relationship management, client success, or account management, ideally within the Consumer sector.

• Advanced skills in CRM platforms alongside proficiency in data analytics tools and Excel for tracking customer metrics.

• A self-driven approach featuring proficiency in leveraging AI tools and modern tech to automate workflows, personalize customer interactions, and enhance engagement efficiency.

For more information or confidential consultation, please do not hesitate to send in your application or drop an e-mail to chloe.chan@bell-ward.com

We thank you for applying with us in advance but ONLY shortlisted candidates will be notified.

Company Registration No. : 1080098-P (JTK License No : JTKSM 427)

Our client is a well-known retail chain. In order to support rapid and aggressive expansion, they are looking for a dynamic professional to join them as the Assistant General Manager, SAP Business Solutions.

Job Responsibilities

• Lead and oversee the integration of SAP modules and other systems with business processes.

• Develop and execute system and process integration strategies aligned with business

objectives.

• Ensure seamless integration and optimal performance of both SAP and non-SAP systems

across the organization.

• Lead system integration strategies for SAP (MM, FICO, Warehouse, IS-Retail/CAR) and non SAP systems.

• Oversee SAP architecture, ensuring alignment with business needs.

• Provide technical leadership and drive best practices for integration.

• Manage integration and transition projects, including resources, budget, and timelines.

• Review and approve project deliverables for quality and consistency.

• Monitor integration performance and recommend improvements.

• Collaborate with stakeholders to identify requirements and resolve issues.

• Maintain integration documentation and best practices.

Job requirements

• Bachelor's in Computer Science, Information Systems, or related field; Master's preferred.

• 10+ years in SAP, system integration, and transition management.

• In-depth knowledge of IS-Retail/CAR, MM, FICO, and Warehouse Management modules.

• Proven success in large-scale integration projects and transition management.

• SAP certification and PMP preferred.

• Strong leadership, communication, problem-solving, and interpersonal skills.

• Experience in analysis, implementation, and evaluation of IT systems.

• Lead end-to-end SAP integration lifecycle (planning, development, deployment, monitoring,

maintenance, upgrades, support).

For more information or confidential consultation, please do not hesitate to contact Athirah at athirah@bell-ward.com

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and

disclosure of personal data by our organization for a purpose of this or any job application with Bell

Ward.

Company Registration No. : 1080098-P (JTK License No : JTKSM 427)

Our client in retail business is looking for a Group IT Senior Manager to lead and strengthen the Group’s technology ecosystem across infrastructure, ERP, business applications, digital platforms, cybersecurity, data governance and digital transformation.

Responsibilities

• Oversee IT infrastructure, networks, servers, cloud services and outlet-level systems.
• Manage POS, attendance, CCTV, access control, digital signage, telephony, internet connectivity and other IT systems.
• Establish IT standards, policies, SOPs, support SLAs and asset management practices.
• Own the ERP system end-to-end, including implementation, upgrades, integrations, customisation, user access and continuous improvements.
• Manage ERP vendors, consultants and implementation partners.
• Work closely with business users to improve processes, automate workflows and drive system adoption.
• Ensure system integrity, data accuracy and appropriate access controls.
• Serve as the administrator and technical owner of the Group’s Lark platform.
• Manage users, permissions, security settings, workflows, attendance, knowledge management and integrations.
• Act as the technical project owner for vendor-developed applications and digital projects.
• Translate business requirements into clear technical briefs and project scopes.
• Manage application development, testing, deployment and post-implementation support.
• Oversee integrations between ERP, POS, HR, finance, CRM and delivery platforms.
• Identify opportunities for low-code/no-code automation and AI-enabled solutions.
• Oversee the technical integration of the Loyalty App with ERP, POS, CRM and payment gateways.
• Establish and implement the Group’s cybersecurity framework.
• Develop policies covering access control, backup, disaster recovery and vulnerability management.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, Information Systems or a related discipline.
• 5–8 years of IT management / leadership experience, preferably within F&B, retail, consumer, hospitality or multi-outlet environments.
• Strong hands-on experience across IT infrastructure, networks, servers, cloud services and enterprise applications.
• Proven experience with ERP implementation, system integration and business process automation.
• Practical knowledge of cybersecurity, data governance and PDPA compliance, with the ability to build policies and frameworks from the ground up.
• Experience managing technology vendors and IT projects, including scope definition, requirements gathering, delivery tracking and vendor accountability.
• Exposure to Lark, Microsoft 365 or similar enterprise collaboration platforms is an advantage.

Our client is looking for Head of R&D to lead the company’s fresh food innovation strategy by identifying consumer trends, developing commercially viable products, and building strategic partnerships with brands, chefs, suppliers, and food innovators. This person will oversee the full innovation cycle from concept to commercialization, ensuring products meet customer expectations, operational requirements, quality standards, and profitability targets.

Key Responsibilities

• Develop and execute the fresh food innovation strategy and product pipeline.
• Identify consumer trends and translate insights into new product concepts.
• Lead end-to-end product development, from ideation and formulation to testing, launch, and post-launch evaluation.
• Build and manage partnerships with brands, chefs, suppliers, and external food innovators.
• Work closely with Operations, Procurement, Marketing, and R&D to ensure product feasibility, quality, and profitability.
• Monitor product performance and continuously improve the innovation portfolio.
• Drive a strong culture of creativity, innovation, and customer-centric product development.

Requirements

• Bachelor’s degree in Food Science, Food Technology, Culinary Arts, Nutrition, or related field.
• 10–15 years of hands-on experience in food product development and innovation, preferably in convenience retail, QSR, FMCG, food manufacturing, or food service.
• Proven track record of developing and launching commercially successful food products.
• Strong knowledge of consumer trends, food formulation, ingredient functionality, food safety, and commercialization.
• Experience in building strategic partnerships with brands, chefs, suppliers, and food innovators.
• Strong commercial acumen with the ability to balance innovation, customer appeal, operational feasibility, cost, and profitability.

Our client is looking for an experienced Factory Manager to lead end-to-end Central Kitchen operations, overseeing Production, Maintenance, Cost Control, Operational Efficiency and Regulatory Compliance.

Key Responsibilities

• Lead daily production operations and drive production stability, yield improvement, waste reduction and process discipline
• Identify bottlenecks and implement Kaizen / continuous improvement initiatives
• Oversee manpower productivity, material utilisation and utility costs
• Lead Maintenance to maximise equipment uptime and reduce breakdowns
• Implement preventive maintenance and manage external equipment vendors
• Ensure production plans are executed according to demand and capacity
• Optimise manpower allocation and ensure readiness for new production lines
• Ensure compliance with HACCP, GMP, HALAL, MESTI, ISO, DOSH, DOE and BOMBA
• Lead regulatory audits, inspections and maintain an audit-ready facility
• Oversee outbound readiness, including packing, labelling, staging, batch traceability and dispatch timelines
• Prepare and manage Central Kitchen OPEX budgets and monitor actual vs budget performance
• Develop cost-per-unit assumptions based on yield, manpower and operational efficiency
• Track key KPIs including output, waste, productivity and downtime
• Lead and develop Production and Maintenance teams, strengthening supervisory capabilities and accountability
• Collaborate closely with Commercial, Procurement and QA/QC teams to ensure smooth operations

Requirements

• Bachelor’s Degree/Diploma in Food Science, Food Technology, Engineering, Manufacturing, Operations Management or a related field
• 8–12 years of experience in manufacturing, production, plant or factory management, preferably within food manufacturing, FMCG or central kitchen operations
• Proven experience managing Production and Maintenance functions
• Strong understanding of food manufacturing processes, production planning, yield, waste reduction and cost control
• Hands-on experience in driving OEE, productivity, downtime reduction and continuous improvement / Kaizen
• Strong knowledge of HACCP, GMP, HALAL, MESTI and ISO requirements
• Familiarity with DOSH, DOE and BOMBA regulatory requirements and audit processes
• Experience managing production manpower, supervisors and frontline teams
• Strong exposure to budgeting, OPEX management, cost-per-unit analysis and variance control
• Experience with preventive maintenance, equipment reliability and vendor management
• Strong understanding of batch traceability, dispatch readiness and production-to-delivery coordination
• Data-driven with the ability to monitor and improve output, waste, labour productivity and downtime KPIs

Job Summary

Our client, a fast-growing logistics solutions company with strong regional capabilities and strategic partnerships, is seeking an experienced Senior Manager, Business Development to drive business growth through customer acquisition, strategic partnerships, and solution-based selling.

The successful candidate will be responsible for developing new business opportunities, expanding the company’s logistics portfolio, and securing long-term partnerships with enterprise customers. This role requires a commercially driven professional with strong experience in B2B logistics, supply chain solutions, contract logistics, or related industries, with the ability to engage senior stakeholders and lead complex sales cycles from opportunity identification to contract closure.

Job Responsibilities

• Develop and execute business development strategies to achieve revenue growth and market expansion objectives.
• Identify, qualify, and secure new business opportunities across targeted industries and customer segments.
• Build and maintain strong relationships with enterprise customers, strategic partners, and key industry stakeholders.
• Lead the complete business development cycle, including prospecting, solution development, proposal preparation, commercial negotiation, and contract closing.
• Understand customer supply chain challenges and collaborate with internal teams to develop customised logistics solutions.
• Drive consultative selling by presenting value propositions focused on operational efficiency, cost optimisation, and supply chain improvements.
• Manage and grow strategic accounts to maximise customer value, retention, and long-term partnership opportunities.
• Conduct market analysis, monitor competitor activities, and identify emerging business opportunities.
• Prepare sales forecasts, pipeline reports, commercial proposals, and management updates.
• Work closely with operations and cross-functional teams to ensure successful implementation of new customer solutions.

Job Requirements

• Bachelor’s Degree in Business, Logistics, Supply Chain Management, Engineering, or related disciplines.
• Minimum 8–12 years of experience in business development, sales, or commercial roles within logistics, supply chain, contract logistics, 3PL, freight forwarding, transportation, warehousing, or related industries.
• Proven track record in acquiring new customers, managing strategic accounts, and achieving revenue growth targets.
• Strong understanding of logistics solutions and supply chain operations, including transportation, warehousing, fulfilment, and distribution.
• Experience managing complex B2B sales cycles with enterprise customers and multiple stakeholders.
• Strong commercial acumen with excellent negotiation, presentation, and relationship management skills.
• Ability to engage senior decision-makers and develop trusted long-term business partnerships.
• Self-motivated, results-oriented, and comfortable working in a fast-paced growth environment.
• Existing network within logistics, manufacturing, FMCG, retail, e-commerce, or other supply chain-related industries will be advantageous.

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)

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