Job Description: Order-to-Cash (OTC) Specialist

Job Title: Order-to-Cash (OTC) Specialist Department: Finance / Accounts Receivable Reports

To: OTC Team Lead / Finance Manager Job Type: Full-Time

1. Job Summary

The Order-to-Cash (OTC) Specialist is responsible for managing end-to-end order-to-cash

activities, ensuring accurate and timely processing of customer orders, billing, cash

application, accounts receivable, collections, and account reconciliations.

The role ensures efficient cash flow management, timely collection of outstanding

receivables, accurate financial records, and compliance with company policies and internal

controls.

2. Key Responsibilities

A. Customer Order Management

• Review and process customer orders accurately and within agreed service-level

agreements (SLAs).

• Validate customer information, pricing, payment terms, and credit limits.

• Ensure orders comply with company policies and approval requirements.

• Coordinate with sales, customer service, and logistics teams to resolve order-related

issues.

• Monitor order status and follow up on pending or incomplete orders.

B. Billing and Invoicing

• Generate and process customer invoices accurately and on time.

• Ensure invoices comply with contractual agreements, pricing, and tax requirements.

• Perform billing reconciliations and investigate invoice discrepancies.

• Process credit notes, debit notes, and billing adjustments with appropriate approvals.

• Resolve customer billing disputes in collaboration with relevant departments.

C. Cash Application and Allocation

• Process incoming customer payments accurately and timely.

• Match and allocate customer payments against outstanding invoices.

• Investigate unidentified, unapplied, and partially applied cash.

• Perform bank and customer account reconciliations.

• Follow up with customers and internal stakeholders to obtain remittance advice.

D. Accounts Receivable and Collections

• Monitor outstanding customer balances and ageing reports.

• Perform regular collection follow-ups through emails and calls.

• Manage overdue accounts and escalate high-risk or long-outstanding balances.

• Resolve payment discrepancies and customer account issues.

• Support credit control activities and monitor customer credit limits.

• Maintain accurate collection records and follow-up documentation.

E. Customer Account Management

• Respond to customer queries regarding invoices, payments, outstanding balances,

and account statements.

• Prepare and distribute customer statements of accounts.

• Perform customer account reconciliations.

• Investigate and resolve account discrepancies.

• Maintain positive relationships with customers and internal stakeholders.

F. Month-End Closing and Reporting

• Perform month-end accounts receivable activities.

• Reconcile AR sub-ledger against the general ledger.

• Prepare AR ageing, collection, and cash application reports.

• Support bad debt provisions and doubtful debt assessments.

• Assist with audit requests and provide supporting documentation.

• Ensure all transactions are accurately recorded within the reporting period.

G. Process Improvement and Compliance

• Ensure compliance with company policies, accounting standards, and internal

controls.

• Identify opportunities to streamline OTC processes and improve operational

efficiency.

• Maintain proper documentation and audit trails.

• Support automation and digital transformation initiatives.

• Participate in continuous improvement projects.

3. Qualifications and Requirements

• Diploma or Bachelor's Degree in Accounting, Finance, Business Administration, or a

related field.

• 2–5 years of relevant experience in Order-to-Cash, Accounts Receivable, Billing, or

Collections.

• Experience working in a Shared Services Centre (SSC) environment is an advantage.

• Familiarity with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar.

• Good understanding of accounting principles and accounts receivable processes.

• Proficient in Microsoft Excel and other Microsoft Office applications.

• Good communication and stakeholder management skills.

• Strong analytical, problem-solving, and negotiation skills.

• Ability to manage multiple priorities and meet deadlines.

4. Key Competencies

• Strong customer service orientation.

• Effective communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Attention to detail and accuracy.

• Good negotiation and collection skills.

• Ability to manage high-volume transactions.

• Strong ownership and accountability.

• Ability to work independently and as part of a team.

• Continuous improvement mindset.

5. Key Performance Indicators (KPIs)

KPI Measurement

Billing Accuracy Percentage of invoices issued without errors

Billing Timeliness Percentage of invoices issued within SLA

Cash Application Accuracy Percentage of payments correctly allocated

Cash Application Timeliness Percentage of payments allocated within SLA

Collection Effectiveness Collection performance against targets

Days Sales Outstanding (DSO) Average number of days to collect receivables

Overdue Receivables Percentage or value of overdue AR

Dispute Resolution Average time taken to resolve billing disputes

Unapplied Cash Value of unidentified or unallocated payments

Account Reconciliation Timely completion of customer account reconciliations

6. Expected Outcomes

• Accurate and timely customer billing.

• Improved cash flow and collection performance.

• Reduction in overdue receivables and unapplied cash.

• Effective resolution of customer billing and payment disputes.

• Improved customer satisfaction and stakeholder relationships.

• Strong compliance with financial controls and accounting policies.

• Continuous improvement in OTC operational efficiency.

7. OTC End-to-End Process Coverage

1. Order Management

Customer order receipt, validation and processing.

2. Credit Management

Credit checks, credit limits and risk assessment.

3. Order Fulfilment

Coordination of delivery and order completion.

4. Billing and Invoicing

Invoice generation and distribution.

5. Cash Collection

Monitoring receivables and following up overdue accounts.

6. Cash Application

Matching and allocating incoming customer payments.

7. Accounts Receivable Reconciliation

Customer account and GL reconciliations.

8. Reporting and Closing

Month-end closing, AR ageing and financial reporting.

Note: This job description is suitable for a PTP/OTC Shared Services Centre structure and

can be used for recruitment, internal job grading, performance evaluation, or HR job

documentation.

Job Description: Procure-to-Pay (PTP) Specialist

Job Title: Procure-to-Pay (PTP) Specialist Department: Finance / Accounts Payable Reports

To: PTP Team Lead / Finance Manager Job Type: Full-Time

1. Job Summary

The Procure-to-Pay (PTP) Specialist is responsible for managing and executing end-to-end

procure-to-pay activities, ensuring accurate and timely processing of purchase orders,

supplier invoices, payments, and vendor account reconciliations.

The role ensures compliance with company policies, financial controls, and standard

operating procedures while maintaining strong relationships with internal stakeholders and

external suppliers.

2. Key Responsibilities

A. Invoice Processing

• Process supplier invoices accurately and within agreed service-level agreements

(SLAs).

• Perform two-way and three-way matching between invoices, purchase orders (POs),

and goods receipts (GRs).

• Validate invoice details, including supplier information, tax codes, pricing, and

payment terms.

• Investigate and resolve invoice discrepancies, duplicate invoices, and payment issues.

• Ensure invoices are properly coded and recorded in the accounting system.

B. Payment Processing

• Prepare and execute supplier payment runs according to payment schedules.

• Ensure payments are processed accurately and on time.

• Monitor outstanding invoices and overdue payments.

• Support urgent and ad hoc payment requests in accordance with company policies.

• Assist with payment reconciliation and investigation of rejected or failed payments.

C. Vendor Management

• Maintain accurate supplier records and vendor master data.

• Respond to supplier queries regarding invoice status, payment dates, and account

balances.

• Perform vendor statement reconciliations.

• Coordinate with procurement and business stakeholders to resolve supplier-related

issues.

• Support vendor onboarding and changes to supplier information in accordance with

internal controls.

D. Procurement and Purchase Order Support

• Review purchase requisitions and purchase orders for completeness and accuracy.

• Ensure compliance with procurement policies and approval workflows.

• Follow up with relevant departments on missing purchase orders, goods receipts,

and invoice approvals.

• Monitor purchase order balances and outstanding commitments.

E. Month-End Closing and Reporting

• Perform month-end activities, including invoice accruals and AP reconciliations.

• Prepare accounts payable reports and outstanding invoice listings.

• Support internal and external audits by providing relevant documentation.

• Ensure timely and accurate financial reporting.

F. Process Improvement and Compliance

• Identify opportunities to improve PTP processes and operational efficiency.

• Ensure compliance with internal controls, financial policies, and regulatory

requirements.

• Maintain proper documentation and audit trails.

• Support automation and continuous improvement initiatives.

3. Qualifications and Requirements

• Diploma or Bachelor's Degree in Accounting, Finance, Business Administration, or a

related field.

• 2–5 years of relevant experience in Procure-to-Pay, Accounts Payable, or Finance

Operations.

• Experience in a shared services environment is an advantage.

• Familiarity with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar.

• Good understanding of accounting principles and PTP processes.

• Proficient in Microsoft Excel and other Microsoft Office applications.

• Good communication, analytical, and problem-solving skills.

• Strong attention to detail and ability to meet deadlines.

4. Key Competencies

• Strong numerical and analytical skills.

• Good stakeholder and supplier management.

• Ability to manage high-volume invoice processing.

• Effective time management and prioritisation.

• Strong ownership and accountability.

• Ability to work independently and collaboratively.

• Continuous improvement mindset.

5. Key Performance Indicators (KPIs)

KPI Measurement

Invoice Processing Accuracy Percentage of invoices processed without errors

Invoice Processing Timeliness Percentage processed within SLA

Payment Accuracy Percentage of payments processed correctly

On-Time Payment Rate Percentage of payments made by due date

Invoice Exception Resolution Average time taken to resolve discrepancies

Vendor Reconciliation Timely completion of vendor reconciliations

Query Resolution Supplier queries resolved within SLA

Process Compliance Adherence to company policies and controls

6. Expected Outcomes

• Accurate and timely processing of supplier invoices and payments.

• Reduced invoice backlogs and payment discrepancies.

• Improved supplier satisfaction and stakeholder relationships.

• Strong compliance with financial controls and procurement policies.

• Continuous improvement in PTP operational efficiency.

Note: This job description is suitable for a PTP Specialist in a corporate finance or Shared

Services Centre (SSC) environment. It can also be adapted for Junior, Senior, or Team Lead

positions.

Senior Manager, Record-to-Report (RTR) – Shared Services

Job Purpose

The Senior Manager, Record-to-Report (RTR) is responsible for leading and managing the

end-to-end RTR operations within a Shared Services environment, ensuring timely, accurate

and compliant financial reporting and accounting processes.

This role requires a hands-on and technically strong finance leader who can provide

operational oversight, drive process standardisation, lead continuous improvement

initiatives and manage transition and migration activities. The successful candidate must

have strong people management capabilities and proven experience managing a sizeable

team in a shared services environment.

Key Responsibilities

1. RTR Operations & Financial Reporting

• Lead and oversee day-to-day RTR operations, ensuring accurate and timely execution

of accounting activities and financial close processes.

• Manage the end-to-end RTR cycle, including:

o General ledger and journal entries

o Month-end, quarter-end and year-end closing

o Balance sheet reconciliations and substantiation

o Intercompany accounting and reconciliations

o Fixed asset accounting

o Accruals, prepayments and provisions

o Financial reporting and variance analysis

o Trial balance review and account analysis

• Ensure compliance with applicable accounting standards, internal policies, statutory

requirements and financial controls.

• Provide hands-on technical guidance and resolve complex accounting and

operational issues.

• Ensure service delivery meets agreed SLAs, KPIs, accuracy and productivity targets.

2. People & Stakeholder Management

• Lead, coach and develop a team of at least 15 staff, including team leaders and

operational personnel.

• Drive team performance, accountability, engagement and capability development.

• Establish clear performance objectives and ensure effective succession planning.

• Collaborate with regional finance teams, business stakeholders, auditors and other

functional teams.

• Act as the key point of escalation for operational and technical accounting matters.

3. Continuous Improvement (CI) & Process Excellence

• Drive continuous improvement initiatives to enhance process efficiency, productivity,

quality and service delivery.

• Identify process gaps, operational bottlenecks and opportunities for standardisation

and automation.

• Lead process optimisation, simplification and standardisation initiatives across RTR

operations.

• Promote a culture of continuous improvement and operational excellence.

• Monitor performance metrics and implement corrective actions to improve overall

service delivery.

4. Transition, Migration & Transformation

• Lead and manage RTR migration and transition projects, including knowledge

transfer, process documentation, parallel runs and go-live readiness.

• Drive successful migration of accounting activities from local or regional finance

teams into the Shared Services Centre.

• Ensure effective transition governance, risk management and business continuity

throughout migration.

• Work closely with stakeholders to resolve transition issues and stabilise operations

post-migration.

• Support finance transformation initiatives, system enhancements and process

automation projects.

5. Governance, Controls & Compliance

• Maintain a robust internal control environment and ensure compliance with

company policies and procedures.

• Ensure audit readiness and timely resolution of internal and external audit findings.

• Identify operational risks and implement appropriate mitigation measures.

• Drive standardisation of SOPs, process documentation and control frameworks.

Requirements & Qualifications

• Bachelor's Degree or higher in Accounting, Finance or a related discipline.

• Professional accounting qualification such as ACCA, MIA, CIMA or CPA is preferred.

• Minimum 10 years of relevant finance and accounting experience, with significant

exposure to RTR operations.

• Proven experience in a Shared Services or Global Business Services (GBS)

environment.

• Demonstrated experience managing and leading a team of at least 15 employees.

• Strong technical accounting knowledge with hands-on experience in day-to-day RTR

operations and financial closing activities.

• Proven track record in leading continuous improvement, process optimisation and

operational excellence initiatives.

• Strong experience in finance migration, transition and knowledge transfer projects.

• Good understanding of accounting standards, internal controls and financial

governance.

• Experience with ERP systems such as SAP, Oracle or equivalent.

• Strong analytical, problem-solving and decision-making capabilities.

• Excellent communication, stakeholder management and leadership skills.

Key Competencies

• Strong technical accounting and RTR operational expertise.

• Hands-on leadership with the ability to get into operational details.

• Strong people management and team development capabilities.

• Continuous improvement and transformation mindset.

• Proven migration and transition management capabilities.

• Results-oriented with strong ownership and accountability.

• Ability to work in a fast-paced, dynamic Shared Services environment.

SHB Malaysia Automotive Appliance Sdn Bhd

Senai Airport City, Johor, Malaysia

JOB DESCRIPTION

Environmental, Health & Safety (EHS) Officer

Location: Senai, Johor, Malaysia Department: Operations / EHS

Reports To: VP / General Manager Contact: TS Lee (011-6403 8687)

POSITION SUMMARY

Lead and enforce all Environmental, Health & Safety (EHS) management systems for SHB Malaysia’s automotive manufacturing operations. Ensure full regulatory compliance with DOSH (JKKP), DOE/JAS and local authorities, drive a proactive safety culture, and meet automotive OEM customer audit requirements.

Additionally, under SHB’s dual-line security management model, this role owns the security operations & quality line (what security must do and how well it performs), while collaborating with Administration (supplier selection, contracting and payment).

KEY RESPONSIBILITIES

Core EHS Duties

• Regulatory Compliance: Ensure 100% compliance with OSHA 1994 (Amendment 2022), Environmental Quality Act 1974, Factories & Machinery Act and all relevant local regulations.

• ISO Systems: Implement, maintain and continuously improve ISO 14001 (EMS) and ISO 45001 (OHSMS).

• Risk Management: Oversee HIRARC and Aspect-Impact analyses for manufacturing, tooling and utility operations.

• Incident Management: Lead root-cause investigations, statutory reporting to DOSH/JAS and CAPA implementation.

• OEM Audit Readiness: Act as primary EHS contact for customer facility audits (e.g. Proton and others) and close compliance gaps.

• Permitting & Utilities: Manage operational licences, scheduled waste, industrial effluent, water/air monitoring and machinery certificates.

• Training & ERT: Lead Emergency Response Team, fire drills, safety inductions and daily toolbox talks.

• Safety Committee: Serve as Secretary/Leader of the SHB Safety & Health Committee; conduct quarterly meetings and workplace inspections.

Security Business Management (EHS Line – Dual-Line Model)

Own the operational and quality side of third-party security services (access control, patrols, emergency response, personnel control):

• Develop Security Requirements Specification (manpower, qualifications, patrol frequency, post standards).

• Conduct technical evaluation of candidate security companies.

• Perform daily quality supervision, spot checks and monthly KPI scoring.

• Issue monthly Service Quality Confirmation (mandatory pre-approval for payment).

• Develop and drill security-related emergency response plans.

• Review and approve security personnel qualifications and training before deployment.

• Lead investigation and continuous improvement of security-related incidents.

• Participate in the six key collaboration nodes with Admin: demand handover, contract technical review, personnel acceptance, monthly joint sign-off, payment approval and annual performance review.

REQUIREMENTS & QUALIFICATIONS

Education

Bachelor’s Degree or Diploma in Occupational Safety & Health, Environmental Engineering, Science or equivalent.

Certification (Mandatory)

Registered Safety & Health Officer (SHO) with DOSH / JKKP — valid Green Book registration is mandatory. Certified Environmental Professional in Scheduled Waste Management (CePSwM / CePBSo) is a strong advantage.

Experience

Minimum 5–8 years of hands-on EHS experience in high-volume manufacturing (automotive OEM or Tier-1 supplier preferred). Experience overseeing third-party or facility security operations is an advantage.

KEY SKILLS & COMPETENCIES

• Regulatory Expertise: Strong knowledge of Malaysian DOSH, DOE and scheduled waste (eSWIS) requirements.

• ISO & Audit: Proven track record in maintaining and certifying ISO 14001 & ISO 45001 in manufacturing plants.

• Risk Tools: Competent in HIRARC, JSA, 8D / 5-Why and engineering controls.

• Facility EHS: Understanding of industrial water systems, IETP, air ventilation and workshop safety.

• Security Oversight: Ability to set security standards, evaluate KPIs and ensure effective access control, patrol and emergency response.

• Stakeholder Management: Clear communication with authorities (DOSH, JAS, Bomba) and internal teams (especially Admin under dual-line model).

• Languages: Strong English and Bahasa Malaysia (written & verbal). Mandarin is an added advantage.

PERSONAL ATTRIBUTES

• Integrity & Assertiveness: Firm in enforcing safety and security protocols and stopping unsafe practices.

• Proactive & Solution-Oriented: Identifies gaps early and resolves compliance and security quality issues practically.

• Resilient under Pressure: Calm and systematic during emergencies, critical incidents or regulatory audits.

• Leadership & Influence: Drives positive safety culture and gains buy-in from operators and senior management.

• Attention to Detail: Thorough in documentation, KPI tracking and corrective-action closure (including security quality confirmation).

This is a full-time position based at Senai Airport City, Johor. Interested candidates who meet the mandatory SHO (Green Book)

requirement are invited to apply.

SHB Malaysia Automotive Appliance Sdn Bhd | Confidential – For Recruitment Use