Job Description

Our client is a regulatory body. They are looking for a passionate professional to join them as the Intervention and Resolutions Analyst.

Job Responsibilities

• Undertake risk assessment and monitoring of member institutions, including review of risk ratings;
• Develop and implement processes, controls, plans and activities in managing and resolving failing institutions, including identification of preferred resolution strategy, operational planning, resolvability review and resolvability assessment;
• Carry out early intervention and failure resolution activities, such as least cost assessment;
• Develop, review and advise on a range of resolution policy initiatives or workstreams;
• Coordinating, managing and engaging professionals, consultants, agents and key external stakeholders on ensuring an effective resolution regime.

Job Requirements

• Possess a degree in accounting, finance, commerce or related discipline, or holds professional qualifications in the field of accounting or finance;
• Minimum 5 (five) years of working experience in the related areas such as accounting, auditing, recovery, insolvency, restructuring, management of non-performing assets, financial modelling, corporate finance, mergers and acquisitions (M&A), due diligence and transaction services;
• Experience in prudential supervisory of financial institutions and other regulatory agencies would be an added advantage;
• Knowledge and understanding of the financial industry (banking and insurance), including experience in Islamic finance, financial markets, banking system and operations, banking regulatory compliance, financial modelling, due diligence and valuation;
• Good understanding of the relevant regulatory practices and requirements relating to banking;
• Strong analytical and problem-solving skills;
• Ability to interact effectively at all levels of Management and across the organisation;
• Experience in project managing large projects across different departments or entities, and ability to work effectively with multiple teams.

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)

Job Description

We are partnering with a reputable organisation within the financial services ecosystem to identify a highly analytical, detail-oriented, and collaborative professional for a Crisis Management Analyst position.

This role sits within a critical function responsible for strengthening organisational resilience, crisis preparedness, and cross-stakeholder coordination across the financial sector. The successful candidate will play a key role in crisis simulation planning, preparedness initiatives, governance support, and strategic project coordination.

This opportunity is ideal for professionals with experience in financial services, risk management, crisis preparedness, regulatory environments, or business continuity who thrive in structured yet dynamic environments requiring strong coordination, analytical, and stakeholder management capabilities.

Job Responsibilities

Advance Crisis Response Capabilities

• Design, plan, execute, and evaluate crisis simulation exercises to strengthen organisational resilience and preparedness.
• Lead smaller-scale simulations and manage key components of larger, complex simulation exercises, including scenario development, stakeholder coordination, and operational logistics.
• Develop and enhance simulation tools, templates, methodologies, and frameworks aligned with industry best practices and strategic objectives.
• Analyse simulation outcomes and prepare recommendations to improve crisis response effectiveness and readiness.
• Coordinate procurement, documentation, reporting, and administrative activities related to simulation exercises.
• Participate in national and international crisis management exercises and engagements.
• Organise and support capability-building initiatives including workshops, training sessions, and knowledge-sharing activities.

Crisis Secretariat & Governance Support

• Serve as secretariat for internal and inter-agency crisis management committees, including coordinating meetings, preparing materials, and supporting governance processes.
• Conduct research and contribute to the development of crisis management frameworks, procedures, and operational documentation.
• Review and assess crisis management structures, processes, and infrastructure to ensure effectiveness and operational readiness.

Stakeholder Engagement & PMO Support

• Coordinate closely with internal and external stakeholders across crisis preparedness and simulation initiatives.
• Communicate key findings, outcomes, and lessons learned in a clear and structured manner.
• Support strategic initiatives and projects in a Project Management Office (PMO) capacity, including monitoring milestones, managing documentation, facilitating communication, and tracking deliverables.

General & Corporate Responsibilities

• Act as a subject matter resource in crisis simulation, preparedness, and resilience-related matters.
• Provide support and guidance during simulation exercises or actual crisis events where required.
• Stay informed on emerging trends, industry developments, and best practices in crisis management, financial sector resilience, and business continuity.
• Support broader corporate initiatives including budgeting exercises, strategic planning activities, scorecard reporting, and departmental or cross-functional projects.

Job Requirements

• Bachelor’s Degree in Business, Finance, Accounting, Economics, Risk Management, Law, Islamic Finance, or other related disciplines from a recognised university.
• Minimum 7 years of relevant experience, preferably within banking, insurance/takaful, financial institutions, regulatory bodies, or financial consultancy environments.
• Strong understanding of banking, insurance/takaful operations, risk management, compliance, and financial sector regulatory frameworks.
• Demonstrated analytical and numerical capabilities with experience working with financial data and supporting decision-making processes.
• Experience in crisis planning, simulation exercises, business continuity management, or resilience-related initiatives would be advantageous.
• Exposure to areas such as recovery/resolution planning, financial modelling, restructuring, audit, risk management, compliance, or financial operations is highly valued.
• Experience managing projects across multiple teams and stakeholders with strong coordination and communication skills.
• Experience in framework, methodology, or simulation development would be an added advantage.

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)

Job Description

We are partnering with a leading and fast-growing food retail brand to appoint a commercially driven and creatively strong Head of Marketing to lead the next phase of brand and business growth.

This is a senior leadership role for someone who thrives at the intersection of consumer insight, commercial performance, brand storytelling, retail activation, and digital customer engagement. The successful candidate will lead end-to-end marketing strategy across brand, product innovation, promotions, customer lifecycle, retail channels, and digital touchpoints — while managing and inspiring a sizable marketing team in a fast-paced environment.

Job Responsibilities

Marketing Strategy & Commercial Growth

• Lead the overall marketing agenda across brand, product innovation, promotions, pricing, and customer growth.
• Drive commercially effective campaigns that unlock demand and accelerate revenue growth across stores and ordering platforms.
• Develop and execute pricing and promotional strategies grounded in consumer behavior and commercial analytics.
• Own product portfolio strategy, including role matrix management by channel, segment, profitability, and strategic priorities.
• Partner closely with operations, finance, product, and commercial teams to align marketing initiatives with business objectives.

Consumer Insights, Segmentation & Proposition Development

• Lead consumer and market insight initiatives to identify growth opportunities, whitespace, and evolving customer behaviors.
• Build clear customer segmentation and value propositions that support long-term brand growth.
• Translate strategic insights into practical execution tactics that drive immediate commercial impact.
• Continuously monitor market trends, competition, and retail dynamics to sharpen brand competitiveness.

Brand Building & Creative Communications

• Steward and evolve the brand identity, positioning, and overall brand world.
• Lead integrated brand and campaign development across ATL, BTL, digital, CRM, social, retail, and media channels.
• Manage and collaborate with creative, media, and strategic agency partners to deliver high-quality, culturally relevant work.
• Drive innovative and culturally in-tune campaigns that strengthen brand love and customer engagement.
• Ensure creative excellence while balancing speed, agility, and commercial effectiveness.

Retail, Channel & Platform Marketing

• Develop marketing strategies across physical stores, third-party platforms, and owned digital channels.
• Drive local retail activations and channel-specific growth initiatives.
• Stay closely connected to on-ground retail dynamics and customer experiences to identify tactical opportunities.

Digital & Customer Experience

• Lead customer engagement strategies across owned digital platforms and customer touchpoints.
• Partner with digital and technology teams to strengthen digital ecosystem capabilities and customer journeys.
• Improve customer acquisition, retention, engagement, and lifetime value through data-informed marketing initiatives.

Loyalty & Customer Lifecycle Management

• Develop and optimize loyalty, rewards, and CRM strategies to strengthen customer retention and frequency.
• Build lifecycle marketing programs that improve repeat purchase behavior and deepen customer relationships.

Leadership & Team Management

• Lead, mentor, and inspire a sizable marketing organization.
• Foster a high-performance, collaborative, agile, and growth-oriented culture.
• Balance strategic leadership with hands-on execution in a highly dynamic environment.
• Champion creativity, resilience, empathy, and accountability across the team.

Job Requirements

• Bachelor’s Degree in Marketing or equivalent.
• Minimum ten (10) years of progressive marketing experience, ideally within food retail, FMCG, consumer, hospitality, retail, or highly consumer-centric industries.
• Strong exposure to consumer-led portfolio and brand management within complex, fast-moving businesses.
• Proven experience managing strong consumer brands and driving sustained brand growth.
• Strong commercial acumen with hands-on experience in pricing, promotions, product strategy, and performance analytics.
• Deep understanding of integrated marketing communications, brand building, and retail activation.
• Experience working with leading creative and media agencies.
• Strong understanding of digital ecosystems, customer journeys, CRM, and loyalty programs.
• Entrepreneurial mindset with strong commercial instincts and creative problem-solving ability.
• Culturally aware, trend-sensitive, and highly attuned to evolving consumer behavior.
• Agile, resilient, and comfortable operating in a fast-paced, high-growth environment.
• Strong people leadership capabilities with the maturity and presence to lead large cross-functional teams.

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)

Responsibilities:

• Provide practical, business-focused legal advice to internal stakeholders, ensuring compliance with applicable laws, regulations, and company policies.
• Support the implementation of legal and compliance frameworks across the organisation, including areas such as anti-bribery, AML, data protection, sanctions, and export controls where applicable.
• Monitor relevant regulatory developments and advise the business on potential impact and necessary actions.
• Draft, review, and negotiate a wide range of commercial agreements, including vendor contracts, customer agreements, NDAs, and partnership arrangements.
• Provide legal support for business initiatives, including commercial projects, joint ventures, and operational expansions.
• Manage contract lifecycle processes and ensure standardisation of legal templates, policies, and documentation.
• Support dispute resolution matters, including coordination with external counsel where required, to ensure efficient and cost-effective outcomes.
• Manage relationships with external legal counsel and ensure quality, timely, and commercially sound legal support.
• Ensure appropriate risk identification and mitigation in all business and contractual arrangements.
• Promote awareness of legal and compliance requirements across business functions and support a strong culture of integrity and accountability.

Requirements:

• Bachelor of Laws (LL.B) or equivalent; called to the Malaysian Bar or qualified to practise in Malaysia.
• Minimum 8–10 years of legal experience, ideally with a combination of in-house and/or private practice exposure.
• Strong grounding in corporate and commercial law, with experience in drafting and negotiating commercial contracts.
• Exposure to M&A, project-related contracts (e.g. EPC), or financial agreements will be an added advantage.
• Experience working with external counsel and managing legal matters independently.
• Strong analytical, negotiation, and communication skills.
• Ability to provide practical, solution-oriented legal advice in a fast-paced business environment.
• Good stakeholder management skills and ability to work closely with cross-functional teams.

Role Summary

Our client is an established organization with over two decades of market presence, known for its strong reputation and legacy in the industry. As the business continues to evolve, they are seeking dynamic, forward-thinking leaders who can bring energy, agility, and a modern approach to customer experience.

This role will lead the end-to-end Customer Experience function, working closely with senior stakeholders while managing high-performing teams in a fast-paced, high-pressure environment. The ideal candidate is someone who can balance operational excellence with strategic thinking, and who thrives in solving complex customer challenges proactively.

Key Responsibilities

• Engage directly with senior stakeholders, including C-suite leaders (e.g., CEO, CFO), on customer-related matters
• Anticipate and resolve issues before they escalate into critical problems
• Lead and manage customer experience teams effectively in high-pressure situations
• Drive a culture of service excellence while maintaining team performance and morale
• Proactively identify and address customer pain points across the journey
• Manage and optimize KPIs, SLAs, and service performance metrics
• Analyze customer data and trends to recommend and implement process improvements

Job Requirements

• 3–5 years of experience in Customer Service or Customer Experience
• 1–2 years of leadership or managerial experience
• Background in banking, fintech, or financial services is preferred
• Excellent command of English (spoken and written)
• Strong ability to engage and communicate with senior stakeholders
• Proven experience leading teams in fast-paced, high-pressure environments
• Strong problem-solving and decision-making capabilities with a calm, composed approach
• Solid understanding of customer journey mapping and service excellence principles
• Proactive mindset with strong empathy, balanced with business priorities
• Experience managing KPIs, SLAs, and performance metrics
• Data-driven with the ability to interpret insights and drive improvements
• Familiarity with CRM systems and customer service tools
• Energetic, adaptable, and resilient with a modern communication style
• Comfortable operating in an evolving, fast-moving environment

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)

Responsibilities

• Own and drive the end-to-end Product + Growth strategy, balancing product marketing and gamified user experience.
• Develop and execute data-driven go-to-market (GTM) strategies to acquire, activate, and retain users.
• Design and continuously optimize gamified user journeys, ensuring strong engagement, retention, and conversion across all touchpoints.
• Analyze user behavior, campaign performance, and product metrics to inform experimentation and optimization decisions.
• Collaborate cross-functionally with engineering, design, marketing, and operations to ensure seamless product execution.
• Lead and mentor team members, building a high-performing team with strong ownership and delivery capabilities.
• Drive initiatives that directly impact growth performance, user engagement, and revenue (GP).

Requirements

• Minimum 4-6 years of experience in Product Management, Growth, or Product Marketing, ideally in a hybrid role.
• Proven experience in campaign strategy + product/UX optimization (strong balance of both).
• Strong analytical skills with the ability to interpret product, campaign, and user data to drive decisions.
• Experience working in fast-paced, cross-functional environments.
• Experience in digital entertainment, gaming, or gamified platforms.
• Familiarity with product analytics tools, CRM systems, or campaign management platforms.
• Strong understanding of customer lifecycle management, including acquisition, engagement, and retention strategies.

Key Responsibilities

• Drive customer retention and lifetime value through targeted lifecycle campaigns and personalised engagement strategies
• Build and maintain strong relationships with high-value customers via tailored communication approaches
• Analyse customer behaviour using data and AI tools to optimise CRM workflows and campaign performance
• Lead, coach, and develop the CRM team to enhance execution quality and overall performance
• Collaborate cross-functionally with Product, Tech, Design, VIP, and Marketing teams to ensure seamless campaign delivery
• Continuously test, refine, and scale high-performing CRM strategies and engagement models
• Promote a culture of knowledge-sharing and continuous improvement within the team

Requirements

• Minimum 5 years experience in CRM, Account Management, Luxury Customer Service, or Telesales
• Strong analytical mindset with the ability to interpret customer data and lifecycle trends
• Customer-centric, results-driven, and adaptable in a fast-paced environment
• Proven ability to translate strategy into actionable execution
• Experience scaling CRM strategies/playbooks across teams or markets
• Familiarity with CRM or lifecycle management platforms (e.g., Braze, Salesforce, HubSpot, etc.)
• Demonstrated track record in campaign optimisation and performance improvement

Our client, a well-established player in the automotive industry, is looking to hire a Legal Manager to join their team.

Responsibilities:

• Manage overall legal risk across the organisation and its subsidiaries
• Provide proactive legal advisory to identify potential risks and issues early
• Identify opportunities to leverage legal strategies to create value while managing risk
• Oversee contract management across the organisation
• Liaise with group-level stakeholders and regional offices on legal matters
• Conduct legal research on new laws and regulations, and advise on business impact
• Manage and oversee litigation matters
• Support risk and compliance initiatives across departments
• Provide legal advisory on project-related risks
• Assist the General Manager on ad-hoc legal and operational matters

Requirements:

• Bachelor’s Degree in Law (LLB) or equivalent
• Strong command of spoken and written English
• Good communication, interpersonal, and presentation skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong analytical thinking and problem-solving skills
• Ability to work independently with minimal supervision
• Minimum 5–7 years of relevant legal experience
• Prior exposure to corporate/commercial legal work; industry experience is a plus

Role Summary

Our client within the FMCG industry is looking for a Senior Brand Manager to take ownership of brand strategy and portfolio growth, leading innovative marketing initiatives to drive market share and profitability.

The Senior Brand Manager is responsible for managing the P&L of a designated product portfolio and delivering business targets across market share, volume, net sales, and profitability. This role drives brand strategy, innovation, and execution of marketing initiatives to achieve sustainable growth. The incumbent will develop and implement end-to-end brand plans, ensuring alignment with overall business objectives.

Key Responsibilities

• Develop and execute effective brand and marketing strategies based on category understanding, consumer insights, and market trends
• Drive innovation and implement impactful brand plans to support business growth
• Manage and execute all marketing activities in alignment with local and regional business objectives
• Define brand positioning, objectives, and actionable plans to strengthen market presence
• Lead strategic and tactical initiatives including product development, advertising, promotions, events, and public relations
• Drive overall brand development to build long-term value and competitiveness
• Identify new business and growth opportunities within the category
• Optimize profitability through effective pricing, channel, and commercial strategies
• Develop and implement integrated communication and media plans
• Collaborate with cross-functional teams including sales, commercial, and external partners
• Plan and execute 360-degree brand activations across multiple channels (e.g., retail, events, sampling, and promotions)

Job Requirements

• Minimum 6 years of experience in brand or marketing management within the FMCG industry
• Bachelor’s Degree in Marketing, Business Administration, or a related field
• Strong leadership and stakeholder management skills with the ability to influence across levels
• Proven project management and execution capabilities
• Results-driven, adaptable, and able to thrive in a fast-paced environment
• Strong analytical thinking with a structured and innovative approach
• Excellent communication and presentation skills
• Experience working with advertising and media agencies
• High level of initiative, accountability, and teamwork

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)

Role Summary

Our client within the financial services industry is looking for a HR & Admin Executive to support their HR operations and office administration functions.

The HR & Admin Executive will be responsible for managing payroll processing, attendance tracking, HR systems (HRIS), and overall HR operations, alongside general office administration. This role ensures accuracy in HR data, compliance with statutory requirements, and the smooth running of daily office operations.

Key Responsibilities

1. HR Operations, Payroll & Attendance

• Manage end-to-end monthly payroll processing, ensuring accuracy and timely submission
• Oversee employee attendance, including timekeeping and exception handling (e.g., late attendance, absenteeism)
• Administer leave management, overtime, and claims processing
• Ensure accurate payroll inputs, including attendance records, allowances, deductions, and statutory contributions
• Handle statutory submissions and ensure compliance with local labour regulations (e.g., EPF, SOCSO, PCB)
• Maintain and update employee records and HR documentation
• Support employee lifecycle processes (onboarding, confirmation, transfers, and exits)
• Prepare HR reports such as payroll, attendance, and headcount reports

2. HRIS Management

• Act as system administrator for HRIS and attendance systems
• Maintain accurate and up-to-date employee data in HR systems
• Generate reports and support system enhancements or implementations
• Troubleshoot basic system issues and liaise with vendors when required

3. Administrative & Office Management

• Oversee daily office administration and operations
• Manage office supplies, vendors, and service providers (e.g., cleaning, maintenance, utilities)
• Handle office facilities, seating arrangements, and workspace coordination
• Manage contracts and service agreements (e.g., equipment, maintenance, subscriptions)
• Ensure proper filing and documentation (both physical and digital)
• Support meeting coordination and general office upkeep

Job Requirements

• Diploma or Degree in Human Resources, Business Administration, or a related field
• 2–4 years of experience in HR operations, payroll, and attendance management
• Strong knowledge of payroll processing and statutory requirements
• Hands-on experience with HRIS and attendance systems
• High attention to detail and accuracy
• Strong organizational and time management skills
• Proficient in Microsoft Office
• Experience managing full-cycle payroll independently
• Familiarity with Malaysian statutory requirements (EPF, SOCSO, PCB)
• Strong analytical and reporting capabilities
• Ability to work independently and handle confidential information with discretion

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)