Responsibilities:

• Provide practical, business-focused legal advice to internal stakeholders, ensuring compliance with applicable laws, regulations, and company policies.
• Support the implementation of legal and compliance frameworks across the organisation, including areas such as anti-bribery, AML, data protection, sanctions, and export controls where applicable.
• Monitor relevant regulatory developments and advise the business on potential impact and necessary actions.
• Draft, review, and negotiate a wide range of commercial agreements, including vendor contracts, customer agreements, NDAs, and partnership arrangements.
• Provide legal support for business initiatives, including commercial projects, joint ventures, and operational expansions.
• Manage contract lifecycle processes and ensure standardisation of legal templates, policies, and documentation.
• Support dispute resolution matters, including coordination with external counsel where required, to ensure efficient and cost-effective outcomes.
• Manage relationships with external legal counsel and ensure quality, timely, and commercially sound legal support.
• Ensure appropriate risk identification and mitigation in all business and contractual arrangements.
• Promote awareness of legal and compliance requirements across business functions and support a strong culture of integrity and accountability.

Requirements:

• Bachelor of Laws (LL.B) or equivalent; called to the Malaysian Bar or qualified to practise in Malaysia.
• Minimum 8–10 years of legal experience, ideally with a combination of in-house and/or private practice exposure.
• Strong grounding in corporate and commercial law, with experience in drafting and negotiating commercial contracts.
• Exposure to M&A, project-related contracts (e.g. EPC), or financial agreements will be an added advantage.
• Experience working with external counsel and managing legal matters independently.
• Strong analytical, negotiation, and communication skills.
• Ability to provide practical, solution-oriented legal advice in a fast-paced business environment.
• Good stakeholder management skills and ability to work closely with cross-functional teams.

Role Summary

Our client is an established organization with over two decades of market presence, known for its strong reputation and legacy in the industry. As the business continues to evolve, they are seeking dynamic, forward-thinking leaders who can bring energy, agility, and a modern approach to customer experience.

This role will lead the end-to-end Customer Experience function, working closely with senior stakeholders while managing high-performing teams in a fast-paced, high-pressure environment. The ideal candidate is someone who can balance operational excellence with strategic thinking, and who thrives in solving complex customer challenges proactively.

Key Responsibilities

• Engage directly with senior stakeholders, including C-suite leaders (e.g., CEO, CFO), on customer-related matters
• Anticipate and resolve issues before they escalate into critical problems
• Lead and manage customer experience teams effectively in high-pressure situations
• Drive a culture of service excellence while maintaining team performance and morale
• Proactively identify and address customer pain points across the journey
• Manage and optimize KPIs, SLAs, and service performance metrics
• Analyze customer data and trends to recommend and implement process improvements

Job Requirements

• 3–5 years of experience in Customer Service or Customer Experience
• 1–2 years of leadership or managerial experience
• Background in banking, fintech, or financial services is preferred
• Excellent command of English (spoken and written)
• Strong ability to engage and communicate with senior stakeholders
• Proven experience leading teams in fast-paced, high-pressure environments
• Strong problem-solving and decision-making capabilities with a calm, composed approach
• Solid understanding of customer journey mapping and service excellence principles
• Proactive mindset with strong empathy, balanced with business priorities
• Experience managing KPIs, SLAs, and performance metrics
• Data-driven with the ability to interpret insights and drive improvements
• Familiarity with CRM systems and customer service tools
• Energetic, adaptable, and resilient with a modern communication style
• Comfortable operating in an evolving, fast-moving environment

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)

Responsibilities

• Own and drive the end-to-end Product + Growth strategy, balancing product marketing and gamified user experience.
• Develop and execute data-driven go-to-market (GTM) strategies to acquire, activate, and retain users.
• Design and continuously optimize gamified user journeys, ensuring strong engagement, retention, and conversion across all touchpoints.
• Analyze user behavior, campaign performance, and product metrics to inform experimentation and optimization decisions.
• Collaborate cross-functionally with engineering, design, marketing, and operations to ensure seamless product execution.
• Lead and mentor team members, building a high-performing team with strong ownership and delivery capabilities.
• Drive initiatives that directly impact growth performance, user engagement, and revenue (GP).

Requirements

• Minimum 4-6 years of experience in Product Management, Growth, or Product Marketing, ideally in a hybrid role.
• Proven experience in campaign strategy + product/UX optimization (strong balance of both).
• Strong analytical skills with the ability to interpret product, campaign, and user data to drive decisions.
• Experience working in fast-paced, cross-functional environments.
• Experience in digital entertainment, gaming, or gamified platforms.
• Familiarity with product analytics tools, CRM systems, or campaign management platforms.
• Strong understanding of customer lifecycle management, including acquisition, engagement, and retention strategies.

Key Responsibilities

• Drive customer retention and lifetime value through targeted lifecycle campaigns and personalised engagement strategies
• Build and maintain strong relationships with high-value customers via tailored communication approaches
• Analyse customer behaviour using data and AI tools to optimise CRM workflows and campaign performance
• Lead, coach, and develop the CRM team to enhance execution quality and overall performance
• Collaborate cross-functionally with Product, Tech, Design, VIP, and Marketing teams to ensure seamless campaign delivery
• Continuously test, refine, and scale high-performing CRM strategies and engagement models
• Promote a culture of knowledge-sharing and continuous improvement within the team

Requirements

• Minimum 5 years experience in CRM, Account Management, Luxury Customer Service, or Telesales
• Strong analytical mindset with the ability to interpret customer data and lifecycle trends
• Customer-centric, results-driven, and adaptable in a fast-paced environment
• Proven ability to translate strategy into actionable execution
• Experience scaling CRM strategies/playbooks across teams or markets
• Familiarity with CRM or lifecycle management platforms (e.g., Braze, Salesforce, HubSpot, etc.)
• Demonstrated track record in campaign optimisation and performance improvement

Our client, a well-established player in the automotive industry, is looking to hire a Legal Manager to join their team.

Responsibilities:

• Manage overall legal risk across the organisation and its subsidiaries
• Provide proactive legal advisory to identify potential risks and issues early
• Identify opportunities to leverage legal strategies to create value while managing risk
• Oversee contract management across the organisation
• Liaise with group-level stakeholders and regional offices on legal matters
• Conduct legal research on new laws and regulations, and advise on business impact
• Manage and oversee litigation matters
• Support risk and compliance initiatives across departments
• Provide legal advisory on project-related risks
• Assist the General Manager on ad-hoc legal and operational matters

Requirements:

• Bachelor’s Degree in Law (LLB) or equivalent
• Strong command of spoken and written English
• Good communication, interpersonal, and presentation skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong analytical thinking and problem-solving skills
• Ability to work independently with minimal supervision
• Minimum 5–7 years of relevant legal experience
• Prior exposure to corporate/commercial legal work; industry experience is a plus

Role Summary

Our client within the FMCG industry is looking for a Senior Brand Manager to take ownership of brand strategy and portfolio growth, leading innovative marketing initiatives to drive market share and profitability.

The Senior Brand Manager is responsible for managing the P&L of a designated product portfolio and delivering business targets across market share, volume, net sales, and profitability. This role drives brand strategy, innovation, and execution of marketing initiatives to achieve sustainable growth. The incumbent will develop and implement end-to-end brand plans, ensuring alignment with overall business objectives.

Key Responsibilities

• Develop and execute effective brand and marketing strategies based on category understanding, consumer insights, and market trends
• Drive innovation and implement impactful brand plans to support business growth
• Manage and execute all marketing activities in alignment with local and regional business objectives
• Define brand positioning, objectives, and actionable plans to strengthen market presence
• Lead strategic and tactical initiatives including product development, advertising, promotions, events, and public relations
• Drive overall brand development to build long-term value and competitiveness
• Identify new business and growth opportunities within the category
• Optimize profitability through effective pricing, channel, and commercial strategies
• Develop and implement integrated communication and media plans
• Collaborate with cross-functional teams including sales, commercial, and external partners
• Plan and execute 360-degree brand activations across multiple channels (e.g., retail, events, sampling, and promotions)

Job Requirements

• Minimum 6 years of experience in brand or marketing management within the FMCG industry
• Bachelor’s Degree in Marketing, Business Administration, or a related field
• Strong leadership and stakeholder management skills with the ability to influence across levels
• Proven project management and execution capabilities
• Results-driven, adaptable, and able to thrive in a fast-paced environment
• Strong analytical thinking with a structured and innovative approach
• Excellent communication and presentation skills
• Experience working with advertising and media agencies
• High level of initiative, accountability, and teamwork

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)

Role Summary

Our client within the financial services industry is looking for a HR & Admin Executive to support their HR operations and office administration functions.

The HR & Admin Executive will be responsible for managing payroll processing, attendance tracking, HR systems (HRIS), and overall HR operations, alongside general office administration. This role ensures accuracy in HR data, compliance with statutory requirements, and the smooth running of daily office operations.

Key Responsibilities

1. HR Operations, Payroll & Attendance

• Manage end-to-end monthly payroll processing, ensuring accuracy and timely submission
• Oversee employee attendance, including timekeeping and exception handling (e.g., late attendance, absenteeism)
• Administer leave management, overtime, and claims processing
• Ensure accurate payroll inputs, including attendance records, allowances, deductions, and statutory contributions
• Handle statutory submissions and ensure compliance with local labour regulations (e.g., EPF, SOCSO, PCB)
• Maintain and update employee records and HR documentation
• Support employee lifecycle processes (onboarding, confirmation, transfers, and exits)
• Prepare HR reports such as payroll, attendance, and headcount reports

2. HRIS Management

• Act as system administrator for HRIS and attendance systems
• Maintain accurate and up-to-date employee data in HR systems
• Generate reports and support system enhancements or implementations
• Troubleshoot basic system issues and liaise with vendors when required

3. Administrative & Office Management

• Oversee daily office administration and operations
• Manage office supplies, vendors, and service providers (e.g., cleaning, maintenance, utilities)
• Handle office facilities, seating arrangements, and workspace coordination
• Manage contracts and service agreements (e.g., equipment, maintenance, subscriptions)
• Ensure proper filing and documentation (both physical and digital)
• Support meeting coordination and general office upkeep

Job Requirements

• Diploma or Degree in Human Resources, Business Administration, or a related field
• 2–4 years of experience in HR operations, payroll, and attendance management
• Strong knowledge of payroll processing and statutory requirements
• Hands-on experience with HRIS and attendance systems
• High attention to detail and accuracy
• Strong organizational and time management skills
• Proficient in Microsoft Office
• Experience managing full-cycle payroll independently
• Familiarity with Malaysian statutory requirements (EPF, SOCSO, PCB)
• Strong analytical and reporting capabilities
• Ability to work independently and handle confidential information with discretion

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)

Role Summary

Our client, a leading player in the FMCG industry, is seeking a Commercial Excellence Manager to drive the implementation of best-in-class commercial strategies across the FMCG business. This role is responsible for optimizing sales performance, pricing, trade promotion effectiveness, and customer engagement to maximize revenue and market share. The ideal candidate combines analytical rigor with commercial insight and has a proven track record in FMCG or fast-moving consumer products.

Key Responsibilities:

Commercial Strategy & Planning

• Develop and execute commercial excellence initiatives to improve sales effectiveness and efficiency.
• Support the development of sales strategies, ensuring alignment with business goals and market trends.
• Analyze competitor strategies and market dynamics to identify growth opportunities.

Sales Performance Management

• Monitor and analyze sales performance metrics, identifying gaps and opportunities for improvement.
• Provide actionable insights to sales teams to enhance productivity and revenue.
• Implement tools and processes for sales forecasting, pipeline management, and performance tracking.

Pricing & Trade Promotion

• Design and implement pricing strategies to optimize profitability and market competitiveness.
• Evaluate trade promotions and marketing campaigns for ROI and effectiveness.
• Collaborate with marketing and finance teams to establish promotional calendars and budgeting.

Process Optimization & Best Practices

• Identify, document, and implement commercial best practices across sales channels.
• Lead projects for sales process improvements and digital tools adoption.
• Ensure consistent reporting and dashboards for management visibility.

Stakeholder Management

• Work closely with Sales, Marketing, Finance, and Supply Chain teams to align commercial activities.
• Present insights and recommendations to senior management for strategic decision-making.
• Train and coach sales teams on commercial excellence initiatives and tools.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).
• 5+ years of experience in commercial excellence, sales strategy, or analytics within FMCG.
• Strong analytical skills with experience in data-driven decision-making.
• Knowledge of pricing, trade promotions, and retail/channel management in FMCG.
• Excellent communication, presentation, and stakeholder management skills.
• Proficiency in CRM tools, BI software, and MS Office (Excel, PowerPoint, Power BI).

Key Competencies:

• Strategic thinking with a results-oriented mindset.
• Ability to influence cross-functional teams and drive change.
• Strong project management skills.
• High business acumen and understanding of consumer behavior.

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)

Job Summary

Our client, a leading plantation firm, is seeking a Human Resource and Admin Manager to lead their HR and administrative functions. Reporting directly to the CEO/General Manager, you will play a key role in workforce planning, talent development, performance management, and administrative operations to support the company’s growth and strategic objectives.

Job Responsibilities

• Support the CEO/General Manager and Department Heads in organization design, workforce planning, succession planning, and employee development.
• Lead the HR team to implement HR policies, programs, and solutions across the organization.
• Provide guidance on rewards, recognition, and compensation by analysing job market trends.
• Ensure effective management of the Performance Appraisal process.
• Prepare and submit HR reports, payroll summaries, and other documentation to management on time.
• Oversee office operations, staff welfare, and administrative functions, including asset management, insurance, and IT maintenance.
• Organize security briefings and training to ensure effective monitoring of company premises.
• Lead annual Training Needs Analysis (TNA), familiarization programs, and on-the-job training initiatives.
• Advise and support managers on labour legislation, disciplinary matters, counselling, and collective labour agreements.
• Plan and manage recruitment campaigns locally and overseas.
• Perform ad-hoc HR and administrative tasks as required by management.

Job Requirements

• Minimum Bachelor’s degree in Human Resources, Business Administration, or related field.
• Proven experience in HR and administrative management, preferably in plantation, agriculture, or similar industries.
• Strong understanding of labour legislation, employee relations, and HR best practices.
• Experience in workforce planning, performance management, and training & development.
• Excellent leadership, organizational, and interpersonal skills.
• Ability to handle multiple priorities and work closely with senior management.
• Strong analytical skills and ability to provide practical insights to support decision-making.

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)

Job Description

Our client, a well-known F&B brand with a strong national presence, is seeking a dynamic Marketing Manager to lead and execute impactful marketing initiatives across Malaysia.

This role will be responsible for driving national campaigns, managing key marketing pillars, and supporting business growth across multiple channels and brand extensions. The ideal candidate will combine strategic thinking with strong execution capabilities, while ensuring alignment between brand objectives and operational delivery at the outlet level.

Job Responsibilities

Campaign Strategy & Execution

• Lead the development and execution of integrated national marketing campaigns
• Define campaign objectives, insights, and strategic direction
• Collaborate with agency partners to develop creative and communication materials
• Oversee end-to-end campaign rollout including media planning, production, and in-store execution
• Align campaign plans with internal stakeholders including operations, supply chain, and management teams

Performance Tracking & Analysis

• Monitor campaign performance and provide regular updates on key metrics
• Identify opportunities to optimize campaigns and drive sales performance
• Conduct post-campaign evaluations and recommend improvements for future initiatives

Marketing Pillar Management

• Own and drive key marketing segments (e.g., value, breakfast, family)
• Develop annual plans and initiatives to support growth within assigned pillar
• Track brand health indicators and implement strategies to strengthen brand positioning

Brand Extension & Business Growth

• Partner with cross-functional teams to support growth of key brand extensions (e.g., delivery, café, kiosks)
• Develop and execute promotional activities to drive sales and customer engagement

Budget & Process Management

• Manage marketing budgets, including tracking expenditures and ensuring cost efficiency
• Process purchase orders and validate invoices in coordination with finance teams
• Ensure all vendor deliverables are aligned with agreed scope and costs

Stakeholder Management & Reporting

• Work closely with internal teams including operations, supply chain, and franchise stakeholders
• Prepare reports and presentations for senior management
• Lead regular alignment meetings and planning sessions

Job Requirements

• Bachelor’s Degree in Marketing, Business, or a related field
• Minimum 5–7 years of experience in marketing, preferably within F&B, retail, or FMCG industries
• Proven experience managing large-scale marketing campaigns
• Strong analytical skills with the ability to interpret data and drive insights
• Experience in budget management, forecasting, and invoice validation
• Excellent stakeholder management and communication skills
• Ability to thrive in a fast-paced, high-volume environment
• Experience working with agencies and cross-functional teams is highly preferred

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)