Job Description

Job Description

Our client is a travel and hospitality group. In order to support rapid and aggressive expansion, our client is looking for a talented and dynamic professional to join them as the Head of Operations.

Job Responsibilities

Talent and Culture:

• Cultivate a high-performance culture by aligning business and individual objectives effectively.
• Establish robust internal communication channels and foster cross-functional collaboration for maximum synergy.
• Lead, inspire, and develop a talented workforce, ensuring alignment with strategic business needs and enhancing efficiency and effectiveness.
• Manage key operational areas including Lounge/Hotel Operations, Culinary, F&B, Facilities Management, Quality Assurance, and more.
• Oversee revenue and cost performance, making strategic decisions to optimize business outcomes.
• Act as a member of the Country/Regional Executive Committee, contributing to strategic direction and decision-making.

Operational Excellence:

• Develop and implement best practices to enhance operational efficiency.
• Collaborate with leadership to define organizational goals and support talent management initiatives.
• Identify and execute key performance indicators across various business areas.
• Ensure adherence to corporate policies and procedures, driving continuous improvement.
• Utilize technology to drive operational efficiencies and business performance.

Revenue Maximization:

• Set comprehensive departmental goals and execute commercial strategies.
• Drive budgeted revenue across all streams and optimize manpower costs.
• Prepare annual business plans and budgets, collaborating with department leaders.
• Conduct regular business reviews and implement strategies to achieve positive results.

Financial Acumen:

• Collaborate with finance teams to monitor financial performance and drive cost efficiency.
• Develop action plans for underperforming outlets to restore profitability.
• Coach operations teams on effective cost management practices.

Business Development:

• Collaborate with stakeholders on contract management and lease negotiations.
• Develop and maintain strong relationships with internal and external partners.
• Contribute to strategic expansion plans and propose innovative concepts for growth.

Job Requirements

• Bachelor's degree in Business Administration or related field.
• Minimum five (5) years of senior management experience in Travel, Airline, or Hospitality industry.
• Strong analytical, strategic, and decision-making skills.
• Proficiency in Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Fluent in written and spoken English, with proficiency in other key languages.

Reporting To

Area General Manager.

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No: JTKSM 427)

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