We are seeking a Customer Experience Specialist (Japanese Speaker) for our client in the field of business consulting services industry. As a part of their team, you will be key in overseeing the administrative tasks to the efficient office operation. This role provides an exciting chance to lead in resolving customer issues, maintain accurate records, foster positive interactions, and collaborate with teams, offering significant learning and growth opportunities.

If you are passionate about making a positive impact and introducing innovative ideas, we encourage you to apply!

Key responsibilities:

• Addresses and responds to customer inquiries and complaints via phone, online chat, and/or email.

• Ensures all customer inquiries, issues, and complaints are resolved in accordance with company procedures.

• Identifies and escalates challenging and complex issues to senior team members.

• Maintains a positive, empathetic, and professional demeanor towards customers.

• Enters, updates, and maintains accurate records of customer interactions, transactions, comments, and complaints in the company's system.

• Resolves customer requests and problems by making appropriate booking changes based on company policies and activity terms and conditions.

• Coordinates with external vendors and service providers to implement booking changes.

• Stays informed about company procedures and processes.

• Shares customer feedback with relevant departments to promote continuous improvement

Job Requirements

• Candidate must possess at least 'O' Levels or higher/ Preferably Degree qualification and above

• Fresh graduates are encouraged to apply

• Proficient in English & Korean (both verbal and written).

• Previous experience in customer service is an added advantage

• Possess a problem-solving mindset to proactively find solutions for customer needs

• Strong written and verbal communication skills to communicate clearly and effectively with our

customers

• Good team player to work collaboratively in a team environment

• Keen attention to detail in completing tasks accurately and thoroughly

Reporting To
Operation Manager

For more information or confidential consultation, please do not hesitate to contact Veen at veenneer.tan@bell-ward.com We thank you for applying with us in advance but only short-listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.


Company Registration No.: 1080098-P (JTK License No : JTKSM 427)