Job Description: IT Infrastructure Engineer 2024-08
Position Overview:
We are seeking a highly motivated and skilled IT Infrastructure Engineer to join our dynamic team. This role is based in Kuala Lumpur and will play a crucial part in supporting and optimizing our IT infrastructure while collaborating with regional and global teams. The successful candidate will contribute to our ongoing global IT transformation efforts and ensure the stability, security, and scalability of our networking and cloud-based systems, with a strong focus on infrastructure and server support. This role includes responsibility and coverage for IT infrastructure across 13 countries in Asia.
Responsibilities:
● Provide expert-level support for the company's IT infrastructure, including network systems, servers, storage, and cloud services.
● Collaborate with regional IT teams to ensure seamless communication, coordination, and alignment with the global IT strategy.
● Play a key role in the implementation and maintenance of networking solutions, ensuring high availability, performance, and security.
● Monitor and manage cloud-based environments, optimizing resources, and suggesting improvements to enhance efficiency and cost-effectiveness.
● Participate in the planning, design, and execution of IT projects related to infrastructure enhancements and upgrades.
● Troubleshoot and resolve complex technical issues promptly to minimize downtime and ensure continuous operations.
● Contribute to the development and enforcement of IT security policies, ensuring compliance with industry standards and best practices.
● Assist in maintaining documentation related to infrastructure configurations, processes, and procedures.
● Implement and manage robust disaster recovery (DR) solutions to ensure data integrity and system availability.
● Provide comprehensive server support, including installation, configuration, and maintenance of physical and virtual servers.
● Manage and maintain Network Attached Storage (NAS) solutions to ensure data accessibility and security.
● Collaborate closely with cross-functional teams to identify infrastructure needs and provide innovative solutions to support business objectives.
● Stay current with emerging technologies and industry trends, recommending suitable solutions to enhance the company's IT capabilities.
● Participate in on-call rotations and provide off-hours support when necessary.
Additional Information:
● Proven experience as an IT Infrastructure Engineer or similar role, with a strong focus on networking, cloud services, and IT support.
● Proficiency in networking concepts, including LAN, WAN, TCP/IP, routing, and firewalls.
● Hands-on experience with AWS cloud platform, particularly in migrating from on-premises to AWS cloud.
● Expertise in virtualization technologies, specifically VMware (Vsphere 6.5 and above).
● Experience with Arcserve backup software (version 8.1 and above) ● Experience with Cisco switches, Meraki wireless, Dell servers, NAS solutions,
and SilverPeak SD-WAN is highly desirable. ● Strong focus on server support, including installation, configuration, and
maintenance. ● Experience in implementing and managing disaster recovery (DR) solutions. ● Experience with video conference systems such as Cisco Webex and Logitech
Rally bar. ● Experience with Cisco Webex Calling is a nice-t o-have. ● Excellent problem-solving skills with a proactive and analytical mindset. ● Strong communication skills and the ability to work collaboratively within a
small team and across various departments. ● Fluency in English is required; proficiency in Chinese and Japanese is a plus.
If you are passionate about IT infrastructure, server support, disaster recovery, networking, and cloud technologies, and thrive in a collaborative, innovative environment, we invite you to apply and contribute to our mission of delivering exceptional IT solutions worldwide.