Job Description

Our client is seeking a highly driven Head of Sales & Operations to lead and scale a high-performance commercial and student-support organization. This role is responsible for improving sales conversion, strengthening operational efficiency, and ensuring exceptional service quality throughout the customer journey. The position requires a leader who is both strategic and hands-on, capable of building systems, coaching teams, and driving measurable performance across Sales and Operations.

Job Responsibilities

• Lead and develop the Sales and Operations teams to achieve growth, efficiency, and service excellence.
• Improve B2C sales conversion by optimizing sales processes, coaching team members, and enhancing CRM utilization.
• Streamline operational workflows to reduce turnaround times, minimize errors, and improve process consistency.
• Maintain high service standards throughout the entire customer journey, ensuring responsive and high-quality support.
• Establish clear KPIs, SOPs, and performance metrics that drive accountability and continuous improvement.
• Collaborate closely with Marketing, Finance, and Technology to enhance processes, customer experience, and operational integration.
• Lead or support strategic projects aimed at improving scalability, profitability, and system efficiency.
• Manage relationships with external vendors, affiliates, and partners to support sales and operational goals.
• Build a strong team culture focused on ownership, discipline, and service excellence.

Job Requirements

• Bachelor’s degree in a relevant field.
• Minimum 8–10 years of experience in B2C sales and operations, preferably within education, training, or service-based industries.
• Demonstrated success in improving sales conversion and delivering high customer service standards.
• Strong leadership experience with the ability to structure, coach, and develop teams.
• Experience in sales process design, CRM systems, and cross-functional collaboration.
• Analytical and data-driven, with experience using KPIs and reporting to inform decisions.
• Excellent communication, influencing, and stakeholder management skills.
• Hands-on and comfortable executing both strategy and operational detail.
• Values-driven, disciplined, proactive, and committed to service excellence.

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

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Company Registration No.: 1080098-P (JTK License No: JTKSM 427)