Senior Manager, Record-to-Report (RTR) – Shared Services

The Senior Manager, Record-to-Report (RTR) is responsible for leading and managing the end-to-end RTR operations within a Shared Services environment, ensuring timely, accurate and compliant financial reporting and accounting processes. This role requires a hands-on and technically strong finance leader who can provide operational oversight, drive process standardisation, lead continuous improvement initiatives and manage transition and migration activities. The successful candidate must have strong people management capabilities and proven experience managing a sizeable team in a shared services environment.

Key Responsibilities

1. RTR Operations & Financial Reporting

Lead and oversee day-to-day RTR operations, ensuring accurate and timely execution of accounting activities and financial close processes.

Manage the end-to-end RTR cycle, including:

• General ledger and journal entries
• Month-end, quarter-end and year-end closing
• Balance sheet reconciliations and substantiation
• Intercompany accounting and reconciliations
• Fixed asset accounting
• Accruals, prepayments and provisions
• Financial reporting and variance analysis
• Trial balance review and account analysis
• Ensure compliance with applicable accounting standards, internal policies, statutory requirements and financial controls.
• Provide hands-on technical guidance and resolve complex accounting and operational issues.
• Ensure service delivery meets agreed SLAs, KPIs, accuracy and productivity targets.

2. People & Stakeholder Management

• Lead, coach and develop a team of at least 15 staff, including team leaders and operational personnel.
• Drive team performance, accountability, engagement and capability development.

• Establish clear performance objectives and ensure effective succession planning.
• Collaborate with regional finance teams, business stakeholders, auditors and other functional teams.
• Act as the key point of escalation for operational and technical accounting matters.

3. Continuous Improvement (CI) & Process Excellence

• Drive continuous improvement initiatives to enhance process efficiency, productivity, quality and service delivery.
• Identify process gaps, operational bottlenecks and opportunities for standardisation and automation.
• Lead process optimisation, simplification and standardisation initiatives across RTR operations.
• Promote a culture of continuous improvement and operational excellence.
• Monitor performance metrics and implement corrective actions to improve overall service delivery.

4. Transition, Migration & Transformation

• Lead and manage RTR migration and transition projects, including knowledge transfer, process documentation, parallel runs and go-live readiness.
• Drive successful migration of accounting activities from local or regional finance teams into the Shared Services Centre.
• Ensure effective transition governance, risk management and business continuity throughout migration.
• Work closely with stakeholders to resolve transition issues and stabilise operations post-migration.
• Support finance transformation initiatives, system enhancements and process automation projects.

5. Governance, Controls & Compliance

• Maintain a robust internal control environment and ensure compliance with company policies and procedures.
• Ensure audit readiness and timely resolution of internal and external audit findings.
• Identify operational risks and implement appropriate mitigation measures.
• Drive standardisation of SOPs, process documentation and control frameworks.

Requirements & Qualifications

• Bachelor's Degree or higher in Accounting, Finance or a related discipline.
• Professional accounting qualification such as ACCA, MIA, CIMA or CPA is preferred.
• Minimum 10 years of relevant finance and accounting experience, with significant exposure to RTR operations.
• Proven experience in a Shared Services or Global Business Services (GBS) environment.
• Demonstrated experience managing and leading a team of at least 15 employees.
• Strong technical accounting knowledge with hands-on experience in day-to-day RTR operations and financial closing activities.
• Proven track record in leading continuous improvement, process optimisation and operational excellence initiatives.
• Strong experience in finance migration, transition and knowledge transfer projects.
• Good understanding of accounting standards, internal controls and financial governance.
• Experience with ERP systems such as SAP, Oracle or equivalent.
• Strong analytical, problem-solving and decision-making capabilities.
• Excellent communication, stakeholder management and leadership skills.

Key Competencies

• Strong technical accounting and RTR operational expertise.
• Hands-on leadership with the ability to get into operational details.
• Strong people management and team development capabilities.
• Continuous improvement and transformation mindset.
• Proven migration and transition management capabilities.
• Results-oriented with strong ownership and accountability.
• Ability to work in a fast-paced, dynamic Shared Services environment.