Job Description
Job Description
We are partnering with a leading and fast-growing food retail brand to appoint a commercially driven and creatively strong Head of Marketing to lead the next phase of brand and business growth.
This is a senior leadership role for someone who thrives at the intersection of consumer insight, commercial performance, brand storytelling, retail activation, and digital customer engagement. The successful candidate will lead end-to-end marketing strategy across brand, product innovation, promotions, customer lifecycle, retail channels, and digital touchpoints — while managing and inspiring a sizable marketing team in a fast-paced environment.
Job Responsibilities
Marketing Strategy & Commercial Growth
- Lead the overall marketing agenda across brand, product innovation, promotions, pricing, and customer growth.
- Drive commercially effective campaigns that unlock demand and accelerate revenue growth across stores and ordering platforms.
- Develop and execute pricing and promotional strategies grounded in consumer behavior and commercial analytics.
- Own product portfolio strategy, including role matrix management by channel, segment, profitability, and strategic priorities.
- Partner closely with operations, finance, product, and commercial teams to align marketing initiatives with business objectives.
Consumer Insights, Segmentation & Proposition Development
- Lead consumer and market insight initiatives to identify growth opportunities, whitespace, and evolving customer behaviors.
- Build clear customer segmentation and value propositions that support long-term brand growth.
- Translate strategic insights into practical execution tactics that drive immediate commercial impact.
- Continuously monitor market trends, competition, and retail dynamics to sharpen brand competitiveness.
Brand Building & Creative Communications
- Steward and evolve the brand identity, positioning, and overall brand world.
- Lead integrated brand and campaign development across ATL, BTL, digital, CRM, social, retail, and media channels.
- Manage and collaborate with creative, media, and strategic agency partners to deliver high-quality, culturally relevant work.
- Drive innovative and culturally in-tune campaigns that strengthen brand love and customer engagement.
- Ensure creative excellence while balancing speed, agility, and commercial effectiveness.
Retail, Channel & Platform Marketing
- Develop marketing strategies across physical stores, third-party platforms, and owned digital channels.
- Drive local retail activations and channel-specific growth initiatives.
- Stay closely connected to on-ground retail dynamics and customer experiences to identify tactical opportunities.
Digital & Customer Experience
- Lead customer engagement strategies across owned digital platforms and customer touchpoints.
- Partner with digital and technology teams to strengthen digital ecosystem capabilities and customer journeys.
- Improve customer acquisition, retention, engagement, and lifetime value through data-informed marketing initiatives.
Loyalty & Customer Lifecycle Management
- Develop and optimize loyalty, rewards, and CRM strategies to strengthen customer retention and frequency.
- Build lifecycle marketing programs that improve repeat purchase behavior and deepen customer relationships.
Leadership & Team Management
- Lead, mentor, and inspire a sizable marketing organization.
- Foster a high-performance, collaborative, agile, and growth-oriented culture.
- Balance strategic leadership with hands-on execution in a highly dynamic environment.
- Champion creativity, resilience, empathy, and accountability across the team.
Job Requirements
- Bachelor’s Degree in Marketing or equivalent.
- Minimum ten (10) years of progressive marketing experience, ideally within food retail, FMCG, consumer, hospitality, retail, or highly consumer-centric industries.
- Strong exposure to consumer-led portfolio and brand management within complex, fast-moving businesses.
- Proven experience managing strong consumer brands and driving sustained brand growth.
- Strong commercial acumen with hands-on experience in pricing, promotions, product strategy, and performance analytics.
- Deep understanding of integrated marketing communications, brand building, and retail activation.
- Experience working with leading creative and media agencies.
- Strong understanding of digital ecosystems, customer journeys, CRM, and loyalty programs.
- Entrepreneurial mindset with strong commercial instincts and creative problem-solving ability.
- Culturally aware, trend-sensitive, and highly attuned to evolving consumer behavior.
- Agile, resilient, and comfortable operating in a fast-paced, high-growth environment.
- Strong people leadership capabilities with the maturity and presence to lead large cross-functional teams.
For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.
We thank you for applying with us in advance but only short-listed candidates will be notified.
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Company Registration No.: 1080098-P (JTK License No: JTKSM 427)