Summary
Our client is a reputable company in the MNC - Manufacturing. We are seeking a dynamic IT leader to drive data insights and reporting solutions across Malaysia and Singapore, with a focus on supporting manufacturing operations. This role is central to aligning our data systems with business objectives in a fast-paced, multinational environment.

IT Service Delivery Manager – Data Insights & Reporting

Responsibility:

Cross-Functional Collaboration:

• Work closely with manufacturing, supply chain, and finance teams to understand and address critical data requirements.
• Ensure that data initiatives support operational efficiency and strategic goals.

Platform Oversight & Performance:

• Oversee the design, implementation, and management of data infrastructure, ensuring seamless aggregation and processing of information from diverse sources.
• Continuously monitor system performance and optimize processes to support robust manufacturing operations.

Insight-Driven Reporting:

• Develop and maintain advanced analytics frameworks that transform raw data into actionable insights for decision-makers.
• Promote a culture of data-centric decision making throughout the organization.

Strategic Data Initiatives:

• Collaborate with regional and global Data & Analytics teams to implement market-specific projects that drive performance improvements.
• Lead local execution of data strategies to meet the evolving needs of a multinational manufacturing setting.

Project Leadership:

• Spearhead projects focused on enhancing analytics and reporting capabilities, coordinating with cross-functional teams to meet key milestones.
• Manage project risks, timelines, and budgets to ensure successful outcomes.

Data Consolidation & Integration:

• Work with various departments to integrate data from multiple sources, ensuring accuracy, consistency, and accessibility.
• Streamline data flows to support comprehensive reporting and operational analysis.

Governance & Compliance:

• Establish and enforce robust data governance policies that align with internal standards and external regulatory requirements.
• Champion data security and quality across all platforms.

External Partnership Management:

• Manage relationships with external data vendors to ensure their services meet operational needs and compliance standards.

Requirement:

• 5+ years of experience in data management and analytics, with at least 2 years in a team lead role.

• Bachelor’s degree in Data Science, Computer Science, Information Technology, or equivalent.

• Proficiency in data warehousing, ETL processes, data model design, and data visualization tools (e.g., Power BI).
• Skilled at keeping project scope and business expectations in line.
• Good grasp of today’s tech trends and features.
• Ability to synthetize/simplify complex information
• Able to analyze problems and make thoughtful decisions using both logical and creative approaches.
• Excellent verbal and written communications skills in English.

• Proficiency in Chinese dialects is an added advantage.
• Proven track record of successfully deliver Power BI reports or related reporting tools

Reporting to

Director of IT

For more information or confidential consultation, please do not hesitate to contact (Veen) at veenneer.tan@bell-ward.com.

We thank you for applying with us in advance but only short -listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No. : 1080098-P (JTK License No : JTKSM 427)

Summary
Our client is a reputable company in the MNC. In order to support the company’s expansion and continuous improvement, our client is looking for a talented and dynamic professional to join them as IT Service Delivery Manager (2 years contract).

You’ll do
1. Collaborate closely with IT teams, business leaders, and external vendors to ensure effective service delivery and continuous improvements.

2. Focus on optimizing IT services for enterprise systems such as SAP ECC & BW, Kinaxis RapidResponse, and other critical business platforms.

3. Take responsibility for maintaining operational excellence, enhancing user experience, and ensuring IT services align seamlessly with business goals.

Responsibility:

1. Service Delivery Management

• Ensure end-to-end delivery of IT services for enterprise applications like SAP ECC & BW, Kinaxis RapidResponse, and other business-critical platforms.
• Monitor service-level agreements (SLAs) and key performance indicators (KPIs) to ensure timely and quality service delivery.
• Collaborate with business units to understand their requirements and align IT services accordingly.
• Manage incidents, service requests, and escalations.

2. Operational Support

• Oversee the day-to-day operation of SAP modules (e.g. FI/CO, MM, SD, PP), Kinaxis RapidResponse, SAP BW, DMS, and other enterprise systems.
• Coordinate with internal IT teams and external vendors to resolve technical issues and minimize downtime.
• Manage and perform application configuration, upgrades, patches, and enhancements to ensure business continuity and system stability.
• Conduct root cause analysis (RCA) for recurring issues and implement solutions to prevent future occurrences.

3. Project Management

• Support the deployment of new enterprise application modules, features, and integrations.
• Work with project managers to ensure timely and cost-effective delivery of IT initiatives.
• Participate in planning, testing, and rollout activities for applications.
• Lead small to medium-scale projects related to system enhancements, migrations, or process improvements.

4. Stakeholder Engagement

• Act as the primary point of contact for business stakeholders regarding enterprise application services.
• Facilitate communication between business teams, IT teams, and external vendors to ensure alignment.
• Provide regular updates, reports, and dashboards to stakeholders on system performance, issues, and improvement plans.

5. Change and Release Management

• Follow established change management protocols for introducing new features or updates to enterprise applications.
• Coordinate with cross-functional teams to plan and execute releases with minimal disruption to business operations.
• Ensure proper documentation of all changes and updates.

6. Vendor and Partner Management

• Liaise with external vendors (e.g., SAP, Kinaxis, Accenture, etc.) to ensure the timely delivery of services and resolution of issues.
• Evaluate vendor performance and provide feedback for continuous improvement.
• Negotiate service contracts and agreements to optimize costs and service quality.

7. Continuous Improvement

• Identify opportunities to optimize existing processes and systems to improve efficiency and performance.
• Stay updated on the latest trends, updates, and best practices related to SAP, Kinaxis, and enterprise applications.
• Drive automation initiatives to reduce manual tasks and improve operational efficiency.

8. Compliance and Security

• Ensure enterprise applications comply with relevant regulatory, security, and governance standards.
• Collaborate with IT security teams to address vulnerabilities and ensure data protection.
• Support audits by providing necessary documentation and system information.

9. Team Leadership and Knowledge Sharing

• Provide guidance and mentorship to junior team members or peers.
• Organize and conduct training sessions for end-users and internal teams on application usage and best practices.
• Ensure knowledge transfer and documentation for all key processes and systems.

10. User Access Management

• Follow established access management procedure & policy for user access creation and update in enterprise applications.
• Collaborate with business owner on user access review and housekeeping

Requirement:

• With a Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Min 5 years experience or above in IT service delivery, with a focus on SAP, Kinaxis, or other enterprise applications.  Certifications in SAP, Kinaxis, or ITIL are a plus.
• Strong functional knowledge of SAP modules (e.g., FI/CO, MM, SD, PP) and their integration points.
• Basic knowledge in SAP ABAP and user access management.
• Familiarity with Kinaxis RapidResponse, including configuration and operational support.
• Understanding of enterprise application architecture and integration with other systems.
• Experience with ITIL processes (Incident, Problem, Change Management).
• Knowledge of database systems, cloud platforms, and APIs for enterprise applications.
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Ability to work under pressure and manage multiple priorities.
• Team-oriented with leadership and mentoring capabilities.
• Project management skills.

Reporting to

Director

For more information or confidential consultation, please do not hesitate to contact (Veen) at veenneer.tan@bell-ward.com.

We thank you for applying with us in advance but only short -listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No. : 1080098-P (JTK License No : JTKSM 427)