Job Description

Job Description

Our client is a prominent player in the precious metals industry, seeking an experienced Operations Manager to oversee the day-to-day operations of their cutting-edge digital platform. The role will ensure smooth business operations across trade execution, settlement, compliance, customer service, and vendor/partner management. The Operations Manager will collaborate closely with Product, Technology, Compliance, and Finance teams to ensure operational excellence, regulatory compliance, and a seamless customer experience.

Job Description

• Oversee all end-to-end operational processes for the Digital Platform (buying, selling, redemption, storage, settlement).
• Ensure accurate and timely execution, reconciliation, and settlement of digital transactions.
• Monitor platform activities to detect anomalies, system errors, or fraudulent transactions.
• Liaise with custodians, vaulting partners, and insurers to ensure proper handling of gold assets.
• Coordinate physical redemption processes, including customer verification and logistics.
• Ensure operations comply with regulatory requirements (financial services, Shariah compliance if applicable, AML/CFT, KYC).
• Maintain operational controls and procedures to mitigate risks in digital operations.
• Collaborate with Compliance teams on audits, reporting, and regulatory submissions.
• Manage customer queries related to transactions, redemption, and operational issues.
• Serve as a point of contact for vaulting and payment gateway partners.
• Monitor and improve customer experience by reducing operational friction.
• Develop and optimize standard operating procedures (SOPs) for digital operations.
• Implement process automation and operational scalability improvements.
• Track key operational KPIs (transaction success rates, settlement timelines, error rates).
• Work with Technology teams to resolve system issues and enhance platform stability.
• Coordinate with Finance on transaction reconciliation, reporting, and audits.
• Support Product and Strategy teams on new feature launches, ensuring operational readiness.

Job Requirements

• Bachelor’s degree in Business, Finance, Operations, or a related field.
• 5–8 years of experience in operations management, preferably in fintech, banking, payments, commodities trading, or digital investment platforms.
• Strong knowledge of financial operations, settlement processes, AML/KYC, and compliance frameworks.
• Familiarity with commodities (gold/precious metals), custody, and vaulting operations is an advantage.
• Proven ability to manage third-party service providers (vaults, insurers, logistics providers).
• Strong analytical, problem-solving, and decision-making skills.
• Excellent leadership and communication skills; able to manage cross-functional teams.
• High attention to detail, strong organizational skills, and ability to work under pressure.

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

We thank you for applying with us in advance but only short-listed candidates will be notified.

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Company Registration No.: 1080098-P (JTK License No: JTKSM 427)