Job title: Digital Operations Manager
Job type: Permanent
Emp type: Full-time
Industry: Retail
Job published: 17-09-2025
Job ID: 39083

Job Description

Job Description

Our client is a prominent player in the precious metals industry, seeking an experienced Operations Manager to oversee the day-to-day operations of their cutting-edge digital platform. The role will ensure smooth business operations across trade execution, settlement, compliance, customer service, and vendor/partner management. The Operations Manager will collaborate closely with Product, Technology, Compliance, and Finance teams to ensure operational excellence, regulatory compliance, and a seamless customer experience.

 

Job Description

  • Oversee all end-to-end operational processes for the Digital Platform (buying, selling, redemption, storage, settlement).
  • Ensure accurate and timely execution, reconciliation, and settlement of digital transactions.
  • Monitor platform activities to detect anomalies, system errors, or fraudulent transactions.
  • Liaise with custodians, vaulting partners, and insurers to ensure proper handling of gold assets.
  • Coordinate physical redemption processes, including customer verification and logistics.
  • Ensure operations comply with regulatory requirements (financial services, Shariah compliance if applicable, AML/CFT, KYC).
  • Maintain operational controls and procedures to mitigate risks in digital operations.
  • Collaborate with Compliance teams on audits, reporting, and regulatory submissions.
  • Manage customer queries related to transactions, redemption, and operational issues.
  • Serve as a point of contact for vaulting and payment gateway partners.
  • Monitor and improve customer experience by reducing operational friction.
  • Develop and optimize standard operating procedures (SOPs) for digital operations.
  • Implement process automation and operational scalability improvements.
  • Track key operational KPIs (transaction success rates, settlement timelines, error rates).
  • Work with Technology teams to resolve system issues and enhance platform stability.
  • Coordinate with Finance on transaction reconciliation, reporting, and audits.
  • Support Product and Strategy teams on new feature launches, ensuring operational readiness.

 

Job Requirements

  • Bachelor’s degree in Business, Finance, Operations, or a related field.
  • 5–8 years of experience in operations management, preferably in fintech, banking, payments, commodities trading, or digital investment platforms.
  • Strong knowledge of financial operations, settlement processes, AML/KYC, and compliance frameworks.
  • Familiarity with commodities (gold/precious metals), custody, and vaulting operations is an advantage.
  • Proven ability to manage third-party service providers (vaults, insurers, logistics providers).
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent leadership and communication skills; able to manage cross-functional teams.
  • High attention to detail, strong organizational skills, and ability to work under pressure.

 

 

For more information or confidential consultation, please do not hesitate to contact Pui Yee at puiyee.chow@bell-ward.com.

 

We thank you for applying with us in advance but only short-listed candidates will be notified.

 

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Company Registration No.: 1080098-P (JTK License No: JTKSM 427)