We are seeking a Customer Experience Specialist (Mandarin Speaker) for our client in the field of business consulting services industry. This role provides an exciting chance to lead in resolving customer

issues, maintain accurate records, foster positive interactions, and collaborate with teams, offering significant learning and growth opportunities. If you are passionate about making a positive impact and introducing innovative ideas, we encourage you to apply!

Key responsibilities:

• Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns

• Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques

• Expertly articulating and presenting information about our products while professionally managing high inquiry volumes

• Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions

• Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers

• Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

Job Requirements

• Strong proficiency in Mandarin, giving you a chance to showcase your language skills

• No specific educational requirements; all levels of education will be considered.

• Good command of English or Bahasa Malaysia to round out your communication abilities

• Previous experience in a contact centre or customer service role? That's a big plus!

• Fresh graduates are encouraged to apply

• Good team player to work collaboratively in a team environment

• Keen attention to detail in completing tasks accurately and thoroughly

Reporting To
Operation Manager

For more information or confidential consultation, please do not hesitate to contact Veen at veenneer.tan@bell-ward.com

We thank you for applying with us in advance but only short-listed candidates will be notified. For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Company Registration No.: 1080098-P (JTK License No : JTKSM 427)