Our client is a Shared Service Centre in a multinational company (MNC). In order to support the company’s rapid growth and continuous improvement, our client is looking for a talented and dynamic professional to join them as the HR Specialist (Japanese speaker) to support their team.
Job Responsibilities
- Provide support to employees on all HR enquiries, transactions & requests.
- Provide information covering a wide range of transactions, queries or requests.
- Caseload management, responding to all employee HR queries and following up on cases resolution, in line with the processes of the Global Business Services function.
- Escalate transactions, queries, requests and issues as appropriate to the broader HR team using an integrated case management tool.
- Enables the capture, measurement and trend reporting of employee data and transactions
- Builds and maintains information available to employees (e.g., Frequently Asked Questions, Knowledge Base data).
- Administrative and system support on all HR Cycles as required including on-boarding, offboarding, performance management cycle
- Identify opportunities for continuous improvement
- Serve as a liaison between employees and the COE or the SMEs, for the specific field of specialization e.g. recruitment/talent & development/Employee Relations/Compensation & Benefits
- Involvement in projects as required supporting HR & COE functions
Job Requirements
- Bachelor’s degree in Human Resource, Business or equivalent.
- 1 to 3 years of working experience in Human Resources Management/ HR Generalist in SSC/GBS.
- Experience managing the Japanese speaking market.
- Japanese speakers with JLPT certification – N1, N2 will have an added advantage.
Reporting To
HRSSC Manager
For more information or confidential consultation, please do not hesitate to contact Mey at shyuanmey.low@bell-ward.com.
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Company Registration No. : 1080098-P (JTK License No : JTKSM 427)